Terms of Service

1. Definitions

• Client Agreement means any proposal, invoice, statement of work, or signed agreement setting out the scope, fees, and deliverables for a specific engagement.
• Services means the strategy, content, advertising, funnel, PR, outdoor, software, and skilling services delivered by any Norex division, and access to Norex Academy courses and digital products.
• Site means this website and any associated dashboards, client portals, or booking tools we operate.
• User / You means anyone who accesses the Site or engages our Services.

2. Who we are

Norex Media is a Nigeria-built, globally-operating media group working across three divisions: Agency & Media, Tech & AI, and Academy. References to “our services” cover work delivered by any division unless a separate Client Agreement says otherwise. We provide our Services on a service-provider basis; engaging us does not create a partnership, joint venture, or employment relationship between you and Norex Media.

3. Changes to these terms

We may update these terms from time to time for legal, regulatory, or operational reasons. Material changes will be posted on this page with an updated “Last updated” date, and where practical we’ll notify active clients by email. Continuing to use the Site or our Services after a change takes effect means you accept the revised terms.

4. Eligibility & accounts

You must be at least 18 years old, and able to form a legally binding contract, to engage our Services or purchase a Norex Academy course. If you are acting on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity to these terms.

Where a Service requires an account or client portal login, you’re responsible for keeping your login credentials confidential and for all activity under your account. Let us know immediately at hello@norexmedia.com if you suspect unauthorized access.

5. Engaging our services

Where a specific project, retainer, campaign, or course is agreed with a Norex division, the scope, fees, timelines, and deliverables for that engagement are set out in a Client Agreement. If anything in that agreement conflicts with these general terms, the Client Agreement takes precedence.

• We’ll confirm the cost of a Service before work begins; proceeding with a booking, invoice, or checkout confirms your acceptance of the quoted fees.
• Work commences once the applicable deposit or fee has cleared and any information we need from you (briefs, brand assets, access to ad accounts, etc.) has been received.
• Delays caused by late or incomplete information from you may push out timelines; we’re not responsible for delivery slippage caused by information we’re still waiting on.
• If we’re unable to deliver a Service you’ve paid for, we’ll tell you and handle it in line with our Return & Refund Policy.

6. Payments

Fees for services, courses, or digital products are due as stated on the relevant invoice, checkout page, or Client Agreement. Late payment may result in paused work, restricted access to purchased products, or suspension of ongoing campaigns, at our discretion. Third-party pass-through costs — ad spend, licensing fees, tools purchased on your behalf — are billed separately and are your responsibility once incurred.

7. Acceptable use

You agree not to, in connection with the Site or our Services:

• Attempt to gain unauthorized access to any part of the Site, our systems, or another user’s account
• Copy, scrape, or reproduce Site content for commercial use without our written permission
• Transmit malicious code, or otherwise disrupt the normal operation of the Site
• Use our Services for any unlawful purpose, or to promote illegal, fraudulent, or deceptive activity
• Provide us with false or misleading information in a brief, brand asset, or account access request

8. Intellectual property

Unless otherwise agreed in writing, all Site content — including the Norex name, marks, logos, copy, and design — is owned by Norex Media and may not be copied, republished, or reused without our consent. Ownership of client deliverables (creative assets, code, campaign materials) transfers as described in the applicable Client Agreement, typically upon full payment. We retain the right to display completed client work in our portfolio and marketing unless your Client Agreement says otherwise.

9. Academy courses & digital products

Access to Norex Academy courses, mentorship, or digital products is personal to the purchaser and may not be resold, shared, or redistributed. Course content, materials, and recordings remain the intellectual property of Norex Academy. See our Return & Refund Policy for cancellation terms.

10. Disclaimers & availability

Our website and general content are provided “as is” without warranties of any kind. We aim to keep the Site available at all times but don’t guarantee uninterrupted or fault-free access; it may occasionally be restricted for maintenance or updates. Results from marketing, advertising, or growth Services depend on many factors outside our control (platform algorithms, market conditions, your own operations, etc.), and we do not guarantee specific outcomes unless explicitly stated in a signed Client Agreement.

11. Third-party links & tools

The Site or our deliverables may link to, or integrate with, third-party platforms (analytics, ad platforms, payment processors, hosting, and similar tools). We don’t control these third parties and aren’t responsible for their content, availability, or practices. Use of any third-party platform is subject to that platform’s own terms.

12. Limitation of liability

To the fullest extent permitted by law, Norex Media will not be liable for indirect, incidental, or consequential damages arising from your use of this Site or our Services, including loss of profit, data, or business opportunity. Our total liability for any claim arising out of a Service will not exceed the amount you paid us for that Service in the twelve months prior to the claim.

13. Indemnity

You agree to indemnify and hold Norex Media, its divisions, staff, and contractors harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these terms, misuse of the Site, or the information or assets you provide us for a Service.

14. Termination

We may suspend or end an engagement, course access, or Site account if we reasonably believe these terms have been breached, if continuing would expose us to legal risk, or as otherwise set out in the relevant Client Agreement. Ending an engagement doesn’t affect any fees, rights, or obligations that arose before termination.

15. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. We’ll first try to resolve any dispute directly and in good faith; where that fails, disputes are subject to the exclusive jurisdiction of the courts of Lagos State.

16. Miscellaneous

If any provision of these terms is found unenforceable, the remaining provisions continue to apply. Our failure to enforce a right under these terms is not a waiver of that right. You may not transfer your rights under these terms without our consent; we may transfer ours, including to an affiliate, provided your rights aren’t materially affected.

17. Contact

Questions about these terms can be sent to hello@norexmedia.com, or via our contact page.